Return Guidelines:

  • We DO NOT accept returns or exchanges on sale items, discontinued items, or items with Custom Caseback Engraving, however these items are still covered under our 2-year Factory Warranty.
  • Returns/Exchanges must be unused, unworn, in original packaging with all tags attached. Returns will be processed within 5 business days after receipt and refunds will be issued in the original form of payment. (Depending on your bank, it can take an additional 3 business days for the credit to post to your account).
  • If you decide to return the order, please note that shipping fees are NOT refundable.
  • Damaged or worn items will be charged a 20% re-stocking fee.
  • We can only process returns of product purchased on momentumwatch.com.
  • Returns of items purchased from a Momentum dealer must be returned to the dealer where they were purchased, and are subject to each store’s own Return/Exchange Policy.
  • We must receive the product within 14 days of the delivery date.
  • Orders with Custom Caseback Engraving are not returnable/refundable.
  • Band orders or wallet orders may be returned within 14 days of purchase, but do not include a free return shipping label. Once we receive your return, we will refund the cost of the order, less any shipping charges.
  • Orders shipping outside North America, do not include a return shipping label. Return shipping costs are the responsibility of the customer.

    For Momentum Website Returns/Exchanges:

    1. Address your return to the nearest Return Center from the list below.
    2. Make sure to include your Order Number (ex: EU1336) and name on the outside of your package. 
    3. Fill out the Return/Exchange Form, and put it inside the return shipment with your watch.
    4. Find an appropriate Post Office nearby and drop off your package.
    5. Once we receive your package, a refund or exchange will be processed within seven business days (we’ll email you a confirmation once this is complete).

    For AMAZON Returns/Exchanges

    1. Address your return to the nearest Return Center from the list below.
    2. Make sure to include your Amazon Order ID (ex: 772-2152594-1615412) and name on the outside of your package. 
    3. Fill out the Return/Exchange Form, and put it inside the return shipment with your watch.
    4. Find an appropriate Post Office nearby and drop off your package.
    5. Once we receive your package, a refund or exchange will be processed within seven business days (we’ll email you a confirmation once this is complete).

    List of European Return Centers

    United Kingdom

    PJW - EZI - MOMENTUM FBA
    Unit 10 Watchmoor Trade Centre, Watchmoor Rd
    Camberley
    Surrey
    GU15 3AJ
    United Kingdom
    Tel +447703847499

     

    France

    Ezi Returns - MOMENTUM FBA
    Avenue Jean Jaurès
    Bagneres de Luchon
    31110
    France
    Tel 07 85 43 53 33

     

    Germany

    Ezi Returns - MOMENTUM FBA
    Industriestraße 30
    21394 Kirchgellersen
    Germany
    Tel 04131 9271052

    Italy

    Ezi Returns - MOMENTUM FBA
    Via Ezio Vanoni, 5
    20037 Paderno Dugnano
    Milano
    Italy
    Tel 02 84349416

    Netherlands

    Ezi Returns - MOMENTUM FBA
    Euregioweg 350
    7532 SN Enschede
    The Netherlands
    Tel +31748800700

     

    Spain

    Contact: Cristina Sanchez
    DEVO EZI - MOMENTUM FBA
    Calle Narcis Monturiol 41
    29603 Marbella
    Malaga
    Spain
    Tel 902 193 89
     

    Poland

    Retco - Ezi - MOMENTUM FBA
    Parzniewska 18 bud 2
    Pruszków
    05-800
    Poland
    Tel 664 317 720

    Portugal

    MULTISOURCE, Lda. - EZI - MOMENTUM FBA
    Estrada de Santo Antão, 9
    IC2 – Pavilhão D
    2440-901 Batalha
    Portugal

    Sweden

    C/o MLT AB - EZI - Momentum Watches
    Spikgatan 1 
    753 23 Uppsala 
    SWEDEN